Terms of Service
Effective 13 October 2026
1. Who we are
These terms are an agreement between you and Nuvora Digital Hub Marketing Solutions LLC, a limited liability company registered in Egypt under Commercial Register No. 11608 at the Ismailia Investment Commercial Register Office, with its address at 107 Al Tahrir Street, First District, Ismailia, Egypt ("Nuvora", "we", "us"). Nuvora Hub is the name under which we offer our products and services at nuvorahub.com.
You can reach us at support@nuvorahub.com.
2. What these terms cover
These terms apply to our software products, currently the Nuvora AI Agent and Nuvora Agency OS (the "Products"), to our website, and to any related support. Our custom services (software development, websites, automation and marketing) are provided and invoiced by us under a separate written agreement or quote, and these terms apply to them only where that agreement says so.
If you use the Products on behalf of an agency or company, you confirm that you are authorized to accept these terms for it, and "you" means that organization.
These terms, our Data Processing Addendum, our Privacy Policy and our Refund Policy together form the whole agreement between you and us about the Products. If they conflict, the Data Processing Addendum prevails for anything about the processing of Customer Data, and otherwise these terms prevail.
3. Early access
Our Products are currently offered in early access. Features are being added and changed, and some features described on our website may be released in stages. Your subscription includes every feature of the Products that is available during your subscription period, and onboarding help at no extra charge. During early access we do not offer a service-level commitment on availability, though we work to keep the Products available and your data safe.
4. Your account
You are responsible for the accounts you create, for keeping sign-in details secure, and for the actions of the people you invite to your workspace. You decide which roles and permissions each of them has. Tell us promptly at support@nuvorahub.com if you believe an account has been used without permission.
5. Your data and your students' data
You keep all rights to the information you and your team put into the Products, including information about your students and leads ("Customer Data"). You are responsible for having a lawful basis to collect and share it, including any consent required from students, and from a parent or guardian where a student is a minor.
We process Customer Data only on your instructions and only to provide and support the Products for you, as set out in our Data Processing Addendum, which forms part of these terms. Each agency's Customer Data is kept separate from every other agency's. Our staff do not access your Customer Data without your permission, unless the law requires it. We do not sell Customer Data, use it for advertising, or use it to train AI models for anyone else.
You can export your Customer Data from the Products at any time while your subscription is active, and during the read-only period described in section 12.
6. AI features
Some features of the Products, such as program suggestions and the Nuvora AI Agent, generate suggestions or responses automatically. They work from the information your agency provides and verifies, and are designed to show what they are based on and to leave the decision to your team. Automated output can still be incomplete or wrong. You remain responsible for the advice your agency gives students.
Nothing in the Products is a guarantee of admission to any institution, of a visa, or of any immigration outcome, and nothing in the Products is legal or immigration advice.
7. Connected platforms (Meta, WhatsApp and others)
Some features let you connect accounts you hold with other platforms, such as Facebook and Instagram lead forms or the WhatsApp Business Platform. Those accounts are yours, and your use of them is governed by the platform's own terms and policies, which you agree to follow. Any fees the platform charges, such as WhatsApp messaging charges, are billed by the platform to your account and are not part of our price.
These platforms are run by third parties. We are not responsible if a platform suspends or restricts your account, changes or withdraws its service or its rules, or charges you, and such a change may limit what the connected feature can do. We will tell you if a platform change stops a connected feature from working.
8. Acceptable use
You agree not to use the Products to send unsolicited or deceptive messages, to contact people who have asked not to be contacted, to process data you have no right to process, to break the law or the rules of a platform you connect, or to attempt to access another customer's data or interfere with the Products' security.
9. Fees and payment
Nuvora Agency OS has one plan, offered at a founding price of USD 99 per agency per year (shown as INR 8,250 per year to customers in India) to the first 10 subscribing agencies, as listed on our pricing. The price for new agencies after them will be higher. There are no custom or enterprise plans. Plans are billed yearly in advance.
An agency that subscribes at the founding price keeps that price at every renewal for as long as its subscription stays active without a break. If the subscription is cancelled or lapses and is started again later, the price for new subscriptions at that time applies.
You can pay in one of two ways:
- Online, through Paddle. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all orders placed this way. Paddle provides all customer service inquiries and handles returns for those orders. The price is the one shown at checkout, and Paddle may add sales tax or VAT depending on your location. Your subscription renews automatically at the end of each year until you cancel.
- By bank transfer, on our invoice. Where we agree to it, we invoice you directly. In that case we are the seller, the invoice states the price, currency, any taxes and the due date, and you pay any fees your bank charges for sending the transfer. Your workspace is activated, or renewed, once we receive the full amount. Before each renewal we send you a new invoice; if you do not want to renew, simply tell us before the renewal date.
You can cancel at any time. Cancellation stops the next renewal, and you keep access until the end of the period you paid for.
10. Refunds
Refunds are described in our Refund Policy, which forms part of these terms.
11. Our intellectual property
We own the Products, their software, design and documentation. We give you a non-exclusive, non-transferable right to use the Products for your agency's own business while your subscription is active. You may not copy, resell, or reverse engineer the Products. If you send us suggestions or feedback, we may use them to improve the Products without any obligation to you.
12. Suspension, termination and your data afterwards
We may suspend access if payment is overdue after reminders, or immediately if an account is used in breach of section 8 or puts other customers or the Products at risk. Where we can, we tell you first and give you a chance to fix the problem.
Either of us may end the subscription if the other seriously breaches these terms and does not fix the breach within 30 days of being told about it in writing. You may also stop using the Products at any time.
When a subscription ends, your workspace becomes read-only for 90 days so you can export your Customer Data. After that period we delete it, except where the law requires us to keep certain records, as described in the Data Processing Addendum.
Sections 5, 11, 13, 14 and 18, and anything else that by its nature should continue, continue after the subscription ends.
13. Disclaimer
Apart from what these terms expressly say, the Products are provided "as is" and "as available", especially during early access. To the extent the law allows, we do not give any other warranty, express or implied, including that the Products will be uninterrupted, error-free, or fit for a particular purpose.
14. Limitation of liability
To the extent the law allows, neither of us is liable to the other for indirect or consequential losses, lost profits or lost business, and our total liability for any claim relating to the Products is limited to the amount you paid for the Products in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
15. Events outside our control
Neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as natural disasters, war, government action, power or internet failures, or the failure of a hosting or platform provider, as long as the affected party tells the other and works to limit the effect.
16. Changes to these terms
We may update these terms as the Products develop. We will post the new version on this page with a new effective date and, for material changes, tell you by email at least 30 days before they apply to your subscription. If you do not accept a material change, you may cancel before it applies and receive a refund of the unused part of your subscription, calculated by remaining full months.
17. General
- Notices. We send notices to the email address of your workspace's owner. You send notices to support@nuvorahub.com.
- Assignment. You may not transfer these terms without our written agreement. We may transfer them to a company that takes over the Products, and will tell you if we do.
- Severability. If any part of these terms is found invalid, the rest stays in force.
- No waiver. If we do not enforce a right straight away, we can still enforce it later.
18. Governing law
These terms are governed by the laws of the Arab Republic of Egypt. We will first try to resolve any dispute together in good faith. Any dispute that we cannot resolve within 30 days will be brought before the competent courts of Egypt, unless the law of your country gives you a right to bring it elsewhere.
19. Contact
Questions about these terms: support@nuvorahub.com.